Water & Flood Recovery

Emergency Response · Full Structural Drying · Complete Rebuild · Direct Insurance Billing

Water damage is one of the fastest-moving property emergencies you will ever face. Within minutes, standing water saturates drywall, soaks insulation, and begins to warp structural framing. Within 24 to 48 hours, mold colonies can take hold in hidden wall cavities and floor systems. Every hour that passes without professional extraction and drying narrows your window for full recovery — and expands the scope of repairs.

Disaster Specialists has been responding to water and flood emergencies across Massachusetts since 1985. Our IICRC-certified crews operate from three offices with a fleet of more than 30 fully equipped, truck-mounted extraction units — and we guarantee to have a team on-site within 2 hours of your call, 24 hours a day, 365 days a year. We handle everything from initial water removal to full structural reconstruction, and we bill your insurance company directly so you can focus on your family, not the paperwork.

Don’t just take our word for it—see what our customers have to say by reading our client reviews. 

Call us now at 1-800-675-3622 — we respond immediately.

*On approved and covered insurance claims

What Causes Water & Flood Damage? Understanding the Full Scope

Water intrusion enters properties through many different pathways, each carrying its own contamination risks and structural implications. Our technicians are trained to identify the source immediately — because the cause determines the restoration protocol.

Our Water & Flood Damage Restoration Process — Step by Step

Every job follows the same disciplined protocol — documented at every stage so your insurance adjuster has everything they need and there are no surprises on your end.

1. Emergency Dispatch & 2-Hour On-Site Arrival: You call. We mobilize immediately. A fully equipped crew arrives at your property within 2 hours — day or night, weekends and holidays included. We do not leave you waiting for a callback window.
2. Damage Assessment & Moisture Mapping: Our technicians conduct a full site inspection using thermal imaging cameras and moisture meters to locate all areas of saturation — including hidden water behind walls, beneath flooring, and inside wall cavities. We document everything with photographs and written measurements from the first minute.
3. Standing Water Extraction: Using truck-mounted extraction units — the most powerful water removal equipment available — we remove all standing water from the structure. Truck-mounted systems are significantly more effective than portable units because they do not lose suction as the tank fills.
4. Structural Drying & Dehumidification: Industrial-grade air movers and LGR dehumidifiers are strategically placed throughout the structure to pull moisture from framing, drywall, subfloor, and air. Psychrometric readings are recorded daily until materials reach target moisture levels per IICRC S500 drying standards. We do not remove equipment until the structure is confirmed dry, not when it looks dry.
5. Antimicrobial Treatment & Sewage Decontamination: All affected surfaces receive hospital-grade antimicrobial and deodorization treatment. For Category 2 or 3 losses, we apply full biohazard cleanup protocols and hospital-grade treatments.
6. Structural Repairs & Full Reconstruction: Once the structure is confirmed dry, our licensed construction crews rebuild what was damaged — drywall, flooring, framing, cabinetry, and any other affected systems. One company handles the full job from extraction to the final coat of paint. No handoffs. No subcontractor scheduling delays.

What Is Included in Our Water & Flood Recovery Service

Disaster Specialists provides a true end-to-end restoration service. You will not need to manage multiple contractors or coordinate between a mitigation company and a rebuild company — we handle both under one contract.

• Emergency water extraction: Truck-mounted units for maximum suction and speed
• Thermal imaging inspection: Detects hidden moisture that visual inspection misses
• Moisture mapping & daily drying logs: Documented records from day one through dry standard confirmation
• Industrial dehumidification: LGR dehumidifiers rated for high-moisture environments
• Sewage cleanup & Category 3 decontamination: Full biohazard protocols for black water losses
• Hospital-grade antimicrobial treatment: Prevents microbial growth in treated areas
• Odor removal: Eliminates moisture and sewage odors from the structure and contents
• Mold prevention treatment: Applied to all dried surfaces as a precautionary measure
• Structural repairs & full reconstruction: Drywall, flooring, framing, cabinetry, and more
• Contents inventory & pack-out coordination: We help document and coordinate the handling of damaged personal property

40 Years, 30+ Trucks, and a 2-Hour Guarantee — Why Disaster Specialists

Massachusetts homeowners and property managers have trusted Disaster Specialists since 1985. That is more than four decades of water damage restoration in this region — through nor’easters, pipe freezes, burst mains, and everything in between. Here is what sets us apart from every other restoration company in the market:

• Locally owned and operated since 1985: We are not a national franchise. Every decision is made locally, and our reputation depends on every job we complete in this region.
• Guaranteed 2-hour on-site arrival, 24/7/365: Not a phone callback — an actual crew with equipment at your property. We have 30+ fully equipped trucks staged across three offices in Sandwich, Fairhaven, and Plymouth to make this response time possible.
• IICRC-certified restoration technicians: Our crews hold IICRC certification in water damage restoration (WRT) and are trained to follow IICRC S500 drying standards — the industry benchmark for proper structural drying.
• One company from extraction to rebuild: We are a licensed general contractor as well as a certified restoration company. You deal with one team, one contract, and one point of accountability from the day we arrive to the day you walk back into a fully restored home.
• 1-year comprehensive warranty on all services: Every restoration job we complete is backed by a full 12-month warranty. If something is not right, we return and make it right — no arguments.
• Direct insurance billing on covered claims: We work directly with your adjuster, handle documentation, and submit the claim. On approved claims, you pay nothing out of pocket during the restoration process.

We Work Directly With Your Insurance Company

One of the most stressful parts of any water damage event is navigating the insurance claim while simultaneously managing the emergency. Disaster Specialists takes that burden off your plate entirely.

From the moment we arrive, every step of our process is documented for your claim: photographs, moisture readings, written damage reports, drying logs, and a detailed scope of work. Our team has decades of experience working with every major insurance carrier operating in Massachusetts. We submit directly to your adjuster, answer their questions, and coordinate all required documentation.

On approved and covered claims, we bill your insurer directly — meaning you do not need to fund the restoration and wait for reimbursement. We manage the process so you can focus on your family and your property.

What to Do Immediately After Water or Flood Damage — Before We Arrive

The actions you take in the first few minutes after discovering water damage can significantly affect how much of your property is saved. Here is what our team recommends:

• STOP the source if safe to do so — shut off the main water supply valve if a pipe has burst. Your shutoff is typically near the water meter or in the basement.

• DO NOT use household fans or central air to ‘dry things out.’ Standard fans circulate damp air and can spread mold spores. Leave drying to professional equipment.

• DO NOT walk through standing water if the electricity has not been shut off. Call your utility company first if water is near electrical panels, outlets, or appliances.

• ELEVATE valuables if you can do so safely — furniture legs, important documents, electronics — to get them off wet flooring.

• DO NOT use a household vacuum to remove water — standard vacuums are not sealed for liquid and create an electrocution risk.

• DOCUMENT what you can with your phone camera — photographs of visible damage before any cleanup begins are valuable for your insurance claim.

• CALL Disaster Specialists immediately at 1-800-675-3622. The sooner extraction begins, the greater your recovery.

Related Services From Disaster Specialists

Water damage often triggers secondary issues that require specialist attention. Disaster Specialists handles all of these in-house:

• Mold Remediation: If water damage is not fully dried within 24–48 hours, mold growth is likely. Our IICRC-certified mold remediation team identifies, contains, and removes mold — and performs post-remediation verification testing to confirm clearance.
• Storm Damage Recovery: Nor’easters, hurricanes, and severe weather events require a coordinated multi-trade response. We handle water intrusion, structural stabilization, board-ups, and full repairs as a single contractor.
• Fire, Smoke & Soot Recovery: When fire suppression water causes damage alongside smoke and soot contamination, we coordinate both the water extraction and the fire recovery under one roof.
• Biohazard Cleanup: Sewage backups and Category 3 water losses require biohazard decontamination protocols. Our trained technicians handle full containment, removal, and treatment.